Work Experience

Alibaba Cloud | Singapore

Data Center Operation Engineer | June 2025 to November 2025

Managed a team of data center IT engineers and resolved over 100 operational work tickets, including server rack-on, device repairs and restarts, ensuring continuous device uptime and reliable service delivery to clients
Monitored critical server and network metrics using Alibaba Cloud’s dashboards and internal alerting tools, proactively detecting power, temperature, and humidity anomalies to prevent device downtime and maintain stable operations across all facilities
Collaborated with cross-functional teams in Singapore (Assets, Facilities, Security) and engineers in China to standardize data center SOPs, aligning IT and security operations, and improving ticket-handling efficiency

Information Technology Intern | October 2024 to May 2025 | Testimonial

Developed Python scripts to automate data processing and workflow optimization for company operations, utilizing computer network protocol (SFTP) for secure data transfer and improved task efficiency
Created and optimized paginated reports using Power BI Report Builder to meet operational data reporting and business requirements, enhancing report clarity, accuracy, and decision-making
Conducted testing on company’s digital platforms (websites, apps, and kiosks), identifying technical bugs and providing actionable suggestions to improve customer experience and overall functionality

Software and Business Developer | February 2024 to July 2024 | Testimonial

Developed complex revenue scripts using Python in Jupyter Notebook, creating financial forecast graphs that supported sales and financial strategic planning for the company
Enhanced data reporting and analysis by implementing and integrating Google Analytics and Looker Studio to company’s operations, providing detailed insights into website traffic and viewership behaviour
Revamped nextnano’s landing website by redesigning the interface, integrating lead generation strategies, and rectifying bugs through PHP, resulting in enhanced user engagement, seamless functionality, and better public comprehension of the company’s offerings
Utilised Zoho CRM to manage sales leads and streamline sales communication, reaching out to numerous prospects, improving lead conversion rates
Enhanced nextnano’s LinkedIn engagement, follower growth, and sales productivity by redesigning content strategies, refining customer feedback collection processes, and implementing Calendly to streamline lead scheduling. This resulted in increased page traffic, valuable product development insights, and more efficient lead management

Software Engineering Intern | May 2023 to December 2023 | Testimonial

Developed new features for the RescaleLab platform using Angular 11, while identifying and fixing bugs to enhance platform stability and functionality
Promoted RescaleLab’s platform via demonstrations to over 40 potential clients, investors, and partners, resulting in increased platform adoption
Supported the facilitation of a 20-week AStartCentral Essentials for Entrepreneurship deep tech venture building programme by assisting 5 ASTAR project start-up teams with core entrepreneurship concepts. This involvement contributed to the teams’ enhanced readiness for investor funding and improved preparedness for market entry
Represented RescaleLab at business technology conferences (InnovFest 2023 and APAC Summit 2023)
Revitalized RescaleLab’s marketing platforms to attract potential clients, investors, and partners (Facebook, Instagram, LinkedIn and Telegram)
Assisted users of RescaleLab’s Educational Technology platform during onboarding and handled queries via email, phone calls, and Zoom meetings