Work Experience

Opsec Cyber | Singapore

Technology & Security Consultant | November 2025 to Present

Resolve helpdesk tickets via Freshservice, troubleshooting Intune enrollment failures, compliance conflicts, and .NET-related authentication errors to restore user access and minimize operational disruption
Administer Microsoft 365 (Exchange Online, SharePoint, OneDrive) and manage user identities in Entra ID and Active Directory to maintain secure access across client tenants
Implement Conditional Access (CA) and Multi-Factor Authentication (MFA) policies in Entra ID to strengthen tenant security and reduce identity risks
Configure and monitor Intune compliance policies, device configuration profiles, and endpoint security settings to enforce cloud security standards
Troubleshoot network connectivity, Domain Name System (DNS), and Microsoft Office issues to maintain service continuity

Data Center Operation Engineer | June 2025 to November 2025

Managed a team of data center IT engineers and resolved operational tickets involving server rack installations, device repairs, and system restarts to maintain device uptime and service reliability
Monitored critical server and network metrics using Alibaba Cloud’s dashboards and internal alerting tools, proactively detecting environmental anomalies to prevent device downtime and ensure stable operations
Collaborated with cross-functional teams (Assets, Facilities, Security) across Singapore and China to standardize Standard Operating Procedures (SOPs) for data center operations, enhancing operational efficiency and cross-team alignment

Information Technology Intern | October 2024 to May 2025 | Testimonial

Automated data processing workflows with Python and implemented secure file transfers using Secure File Transfer Protocol (SFTP) to streamline operations
Developed and optimized paginated reports using Power BI Report Builder to support operational reporting and inform business decision-making
Tested digital platforms (websites, apps, kiosks), identifying technical issues and recommending improvements to enhance customer experience

Software and Business Developer | February 2024 to July 2024 | Testimonial

Developed Python revenue scripts in Jupyter Notebook to automate financial forecasting and support data-driven sales strategy
Implemented Google Analytics and Looker Studio to enhance reporting accuracy and analyze website traffic trends
Redesigned the landing website by integrating lead generation features and resolving PHP issues to enhance user engagement and site functionality
Managed sales leads and streamlined communication using Zoho CRM to improve lead tracking efficiency and conversion rates
Increased LinkedIn engagement and streamlined lead scheduling by refining content strategy and implementing Calendly, driving higher page traffic and generating product development insights

Software Engineering Intern | May 2023 to December 2023 | Testimonial

Developed new features for RescaleLab’s EdTech platform using Angular 11, while identifying and fixing bugs to enhance platform stability and functionality
Delivered product demonstrations of the EdTech platform at InnovFest to over 40 clients, investors, and partners, increasing platform adoption
Facilitated user onboarding by resolving technical queries across email, phone, and Zoom